Refund Policy

Thank you for choosing Jnvmatrimony.com for your matrimonial needs. We strive to provide a seamless experience for our users and are committed to ensuring customer satisfaction. Please carefully read our refund policy outlined below.

1. General Refund Eligibility

• Subscription Plans: Refunds are available only for annual or longer-term subscription plans that are paid upfront. Monthly subscriptions are not eligible for a refund.
• Refund Request Period: Refund requests must be made within 14 days of the original subscription purchase date. After this period, refunds are not possible.
• Unused Services: Refunds will be issued only if the subscription service has not been used or accessed. This means if you have logged in, browsed profiles, or made contact with other users, you will not be eligible for a refund.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Email Us: Send an email to our support team at [Support Email] with the subject line "Refund Request."
2. Provide Details: In your email, include the following information:
   • Your registered account name/email address.
   • The date of your subscription purchase.
   • A brief explanation for your refund request.
3. Verification: Our team will verify your request and confirm eligibility within 5 business days.

3. Refund Process

Once a refund is approved, we will process the refund to your original method of payment. Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Situations

Refunds will not be granted under the following conditions:

• If you have accessed the matrimonial services, including messaging, viewing profiles, or any other interactions with other members.
• If your subscription is part of a promotional offer, discounted package, or special sale event.
• If the refund request is made after the 14-day window from purchase.
• If you are dissatisfied with the services but have used the platform for matchmaking or other services.

5. Subscription Auto-Renewal

• If your subscription plan automatically renews and you wish to cancel, you must do so at least 7 days before the renewal date. You can cancel your renewal by [instructions on how to cancel subscription renewal, e.g., through account settings or customer support].
• No refund will be provided for payments made after the renewal date.

6. Account Termination

If your account is terminated due to violation of our Terms of Service or Community Guidelines, you will not be eligible for a refund.

7. Contact Us

If you have any questions or concerns regarding your refund request, please contact our customer support team at support@jnvmatrimony.com.

We appreciate your understanding and are here to assist you in any way possible.

Effective Date: 28/01/2025.

This policy is meant to ensure a clear and fair process for refund requests while maintaining the integrity and quality of your matrimonial service. Let me know if you'd like any adjustments or additional details!